Identify the process
App name, bundle ID, and whether it is a helper or system process.
SUPPORT
Send the facts behind the firewall decision.
A short, precise report gets to the cause faster than a full screen recording.
Record the connection
Destination, state, sent/received bytes, and exact time window.
State the expected result
What you allowed or blocked, what happened, and how to reproduce it.
Before you send
Remove tokens, private hostnames, personal identifiers, and unrelated connection history.